These terms apply to all quotations, orders and services provided by BoldMedia Group (Pty) Ltd trading as Bus & Truck Branding South Africa ("we", "us"). By accepting a quotation or authorising work, you ("the customer") agree to them. Where a quotation contains terms specific to your job, those terms apply together with these.
We have written these in plain language. Please read them before approving a quotation, and ask us if anything is unclear.
1. Quotations
A quotation is valid for the period stated on it. It is based on the information, photos and measurements you supplied, and may be revised if the vehicle, scope or condition differs from what was described. Materials, scope, timing and payment terms are set out on the quotation.
2. Deposits and payment
Deposits and payment are as stated on the quotation. Production, scheduling or installation may not start until the deposit or other terms on the quotation have been met. Goods remain our property until paid for in full where the law allows. Late payment may result in work being suspended.
3. Artwork approval
Printing begins only after you approve the artwork in writing. You are responsible for checking spelling, numbers, telephone numbers, web addresses, registration details and any required markings. Errors in approved artwork are not production faults, and corrections will be quoted separately. Please do not rely on colour as it appears on a screen.
4. Colour variation
Printed colours may differ from screen colours and from your supplied references due to the printing process, material, finish and lighting. Reflective and metallic materials may appear different at various angles and in different light. We match as closely as practical but do not guarantee an exact match.
5. Vehicle condition and paint
The customer must tell us about any known paint, bodywork or structural issues. Vinyl adheres best to sound factory paint. We are not liable for paint lifting or damage on poorly painted, resprayed, repaired or deteriorating surfaces, whether during installation or later removal. We may decline to apply graphics to a surface we believe is unsuitable. Dents, rust and body damage are the customer's responsibility unless repair is part of the quotation.
6. Vehicle availability and on-site requirements
The vehicle must be clean and available at the agreed time. Delays caused by an unclean or unavailable vehicle, or by access problems, may affect timing and cost. For on-site installation, the customer must provide safe access, enough space, suitable weather protection where required and utilities such as water and power as agreed. Site work is subject to location, project size, site conditions and scheduling. We may reschedule where conditions are unsuitable.
7. Timelines
Timelines are estimates confirmed on the quotation and depend on timely approval, payment, vehicle availability and the supply of materials. We are not liable for delays outside our reasonable control.
8. Material warranties
Material warranties are limited to the manufacturer's terms as stated on the quotation. They depend on the material and application. They exclude damage caused by accidents, misuse, impact, pressure washing, abrasive or solvent chemicals, fuel and oil exposure, poor maintenance, and removal or alteration by others. Installation workmanship concerns must be reported promptly so they can be assessed.
9. Removal of graphics
Removal of existing or our own graphics is done on the basis that adhesive residue and paint condition vary. We are not responsible for pre-existing paint damage revealed during removal. Removal is quoted separately unless included in the scope.
10. Intellectual property
The customer warrants that they own, or have permission to use, all logos, images, trademarks and other content supplied for reproduction, and indemnifies us against claims arising from their use. Designs we create remain our intellectual property until paid for in full, after which the customer may use the final artwork for the vehicles quoted. We may photograph completed work for our portfolio unless you tell us in writing that you do not agree.
11. Limitation of liability
To the extent permitted by law, our liability is limited to the value of the services for the job in question. We are not liable for indirect or consequential loss, such as loss of income or business while a vehicle is out of service. Nothing in these terms limits liability that cannot lawfully be excluded.
12. Consumer and electronic transactions law
Where the Consumer Protection Act 68 of 2008 applies to a transaction, nothing in these terms is intended to limit your rights under it. Custom-made and printed goods made to your specification are generally not returnable unless defective. Orders and communications made electronically are governed by the Electronic Communications and Transactions Act 25 of 2002, and acceptance of a quotation by email or through the website is binding.
13. Privacy
Personal information is handled as described in our privacy policy.
14. Governing law
These terms are governed by the laws of the Republic of South Africa. Disputes will be dealt with by the South African courts with the appropriate jurisdiction. Questions about these terms can be directed to us through the contact page.
At a glance
These terms and conditions set out the rules that apply to quotations, orders and services supplied by BoldMedia Group (Pty) Ltd, trading as Bus & Truck Branding South Africa. By accepting a quotation or authorising work, the customer agrees to them, together with any job-specific terms that appear on the quotation. They are written in plain language so that they are easy to follow before you approve a job.
The terms cover how quotations are issued and accepted, deposits and payment, artwork approval, colour variation between screen and print, vehicle condition and paint, vehicle availability and on-site requirements, timelines, material warranties, removal of graphics, intellectual property and limits on liability. They also refer to consumer and electronic transactions law, privacy and the governing law that applies in South Africa. These terms apply to customers throughout the country, including Gauteng, Johannesburg, Sandton, Pretoria, Midrand, Centurion, Durban and Cape Town. Please read them carefully before approving a quotation for vehicle branding, and contact the studio if any clause is unclear or you need clarification before you authorise the work.