This policy explains how BoldMedia Group (Pty) Ltd, trading as Bus & Truck Branding South Africa ("we", "us"), processes personal information when you use this website, request a quotation or deal with us as a customer. We act as the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA).
By using this website and submitting your information, you acknowledge this policy. If you do not agree with it, please do not submit personal information through the site.
Information we collect
We collect only what we need to respond to you and deliver our services.
- Contact details: your name, company name, telephone number, email address and location
- Quote and fleet form details: vehicle types, quantities, branding requirements and project notes
- Uploaded files: vehicle photos, logos, brand guides and other artwork you choose to send
- Website chat messages and the details you give during a conversation
- Technical data: IP address, browser type, pages visited and similar analytics information
- Business and billing information, where you accept a quotation
Why we use it
We process personal information to respond to enquiries, prepare quotations, design and produce branding, arrange installation, issue invoices, provide support and keep records required by law. We may also use it to improve the website and our service. We do not sell your personal information.
File uploads and website chat
Vehicle photos and logos you upload are used to prepare your quotation and artwork. Please do not upload photos that show identifiable people, other than where unavoidable, and remove personal information from files where you can. Chat messages are kept so that we can follow up and improve our responses; please avoid sharing sensitive personal information in chat.
Cookies and analytics
This website uses cookies and similar technologies to keep the site working, remember preferences and measure how pages are used. Analytics information is used in aggregate to see which pages are useful and to improve the site. You can block or delete cookies through your browser settings, but some features may not work properly if you do.
Sharing your information
We share personal information only where needed to provide our service: with other BoldMedia Group companies involved in print or signage production, approved installation partners where work is outside our direct reach, and service providers such as website hosting, email, payment and analytics suppliers. These parties are expected to protect your information and use it only for the purpose we provide it for. We may also disclose information where the law requires it.
Storage, security and retention
We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. We keep information only as long as necessary for the purpose it was collected, to meet legal, tax and accounting requirements, or to resolve disputes. Quote and project records may be kept for as long as is reasonable for service, repeat orders and warranty queries. Information is then deleted or de-identified.
Some of our service providers may store data on servers outside South Africa. Where that happens, we take reasonable steps to ensure the information remains protected as POPIA requires.
Your rights
Under POPIA you may:
- Ask whether we hold personal information about you and request access to it
- Ask us to correct or delete information that is inaccurate, outdated or unlawfully held
- Object to the processing of your information, including for direct marketing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator if you believe your rights have been infringed
Information Officer
Requests relating to this policy or your personal information should be directed to our Information Officer through the contact page. Please state your name, the nature of your request and how we can verify your identity. We may need to confirm who you are before acting on a request.
We may update this policy from time to time. The version on this page is the current one.
At a glance
This privacy policy explains how BoldMedia Group (Pty) Ltd, trading as Bus & Truck Branding South Africa, collects, uses, stores and protects personal information when you use this website, request a quotation or deal with us as a customer. It is written in line with the Protection of Personal Information Act 4 of 2013, known as POPIA, under which the company acts as the responsible party.
The policy describes the kinds of information we collect, such as contact details and vehicle information you submit, and the purposes for which we use it, including preparing quotations, designing artwork and communicating about your project. It also covers files you upload through the quote forms, use of the website chat, cookies and analytics, and the limited circumstances in which information is shared with service providers. You will find an outline of how information is kept secure and how long it is retained, along with your rights to access, correct or request deletion of your personal information and to lodge a complaint with the Information Regulator. Details of our Information Officer are provided so that privacy requests can be directed to the right person. Please read it before submitting personal information through the site.